Privacy Policy

1. Identity of the responsible party

• Trade name: Volga Tours
• Owner: José Francisco Muñoz Español
• Tax ID (NIF): 53449789C
• Address: Calle del Sol, 1, 4ºA — 28911 Leganés (Madrid), Spain
• Email: info@volgatours.es

2. Principles applied in data processing

In the processing of your personal data, Volga Tours applies the following principles which comply with the requirements of the European data protection regulation:

• Principle of lawfulness, fairness and transparency: Volga Tours will always require consent for the processing of your personal data, which may be for one or more specific purposes about which you will be informed in advance with absolute transparency.
• Principle of data minimization: Volga Tours will only request the data strictly necessary for the purpose or purposes for which they are requested.
• Principle of storage limitation: Data will be kept for the time strictly necessary for the purpose or purposes of the processing.
• Principle of integrity and confidentiality: Your data will be processed in such a way that its security, confidentiality and integrity is guaranteed. Volga Tours takes the necessary precautions to prevent unauthorized access or misuse of its users' data by third parties.

3. Collection, purpose and processing of data

Volga Tours informs that the collection of personal data may take place either through the sending of email or by completing the forms included on the website. In this regard, Volga Tours shall be considered as responsible for the data collected through the means described above.

Volga Tours also informs users that the purpose of processing the data collected includes: handling requests made by users, providing guided tour and walking tour services in Madrid, and managing the commercial relationship. All personal data collected through the website will be incorporated into files owned by Volga Tours.

4. Purpose of processing personal data

When you connect to our website to send us an email or make a booking, you are providing personal information for which Volga Tours is the responsible party. This information may include personal data such as your IP address, name and surname, email address, telephone number, and other information. By providing this information, you give your consent for your information to be collected, used, managed and stored by Volga Tours, only as described in the Legal Notice and this Privacy Policy.

Contact and booking forms: Volga Tours requests personal data including: name and surname, email address and telephone number, with the purpose of responding to your queries, managing your place on the guided routes and processing your service request. We use this data to respond to your messages, queries, complaints, comments or concerns you may have regarding the information included on the website or the services provided.

5. Communication of information to third parties

Volga Tours informs users that their personal data will not be transferred to third-party organizations, except where such transfer of data is covered by a legal obligation or when the provision of a service requires a contractual relationship with a data processor.

6. User rights

Current regulations grant interested parties the possibility of exercising a series of rights related to the processing of their personal data. Users may exercise the rights of access, rectification, deletion, limitation and objection in accordance with the provisions of current legal regulations on personal data protection. To exercise these rights, the user must address a written communication, providing documentation that proves their identity (ID or passport), to the email address: info@volgatours.es

Such communication must reflect the following information: name and surname of the user, the request, address and supporting data. You have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case the Spanish Data Protection Agency (AEPD), if you consider that the processing of personal data concerning you infringes the Regulation.